We regularly seek feedback from clients and staff on our service and encourage an environment of open and transparent dialogue. It is our job to ensure that our clients and staff receive the best service possible.
Client Rights and Responsibilities
Alliance Health Home Care Service is committed to the rights of our recipients of care. This is demonstrated through the following measures. A Rights and Responsibility document has been developed for all Clients/Carers; a current account with the Telephone Interpreter Service is current; a Client Complaints procedure, and a Complaints Management Policy are in place.
We respect our clients’ privacy rights and all information is treated in the strictest confidence.
I am a 25-year-old paediatric nurse; I trained in the UK and arrived in Sydney in October 2013. 6 months prior to arriving in Sydney, I researched nurse agencies in Australia and Alliance Health had excellent reviews. They quickly put me in contact with Jane who is an Alliance Health... Read More