Quality Programs

Commitment to Quality

• Alliance Health is accredited with the Australian Council on Health Care Standards – EQUIP Corporate Member Services Program to 2014
• Commitment to achieving Attendant Care Industry Management Standards Certification
• We regularly seek feedback from clients on our service and encourage an environment of open and transparent dialogue. It is our job to ensure that our clients receive the best service possible.

Client Rights and Responsibilities

• Alliance Health Home Care Service is committed to the rights of recipients of care. This is  demonstrated through the following measures. A Rights and Responsibility document has been developed for all Clients/Carers; a current account with the Telephone Interpreter Service is current; a Client Complaints procedure, and a Complaints Management Policy are in place.
• We respect our clients’ privacy rights and all information is treated in the strictest confidence.